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Manager as Coach (Part 1)

This coaching program for managers is designed to help you boost productivity, employee satisfaction, and employee retention. Part of a manager’s job is to develop staff so that each employee can perform to the best of their ability. Coaching-based performance management can do just that. It assumes that each employee can achieve substantially higher levels of performance with the right attention and encouragement.

As a manager you wear different hats. Sometimes you have to give direction. At other times you need to provide constructive feedback. Or, you may need to address a performance issue, or have a difficult conversation with an employee. While these are all important managerial skills, they are different from coaching. Coaching requires new skills, and a shift in mindset.

Coaching is an approach to personal and professional development that allows a manager and an employee to build an ongoing, supportive relationship, and set shared goals. Coaching’s goal is the continuous development of each employee, rather than the rating, ranking, rewarding—or punishing—of each employee. Coaching takes an entirely different approach to management. Instead of focusing on past performance, coaching is focused on potential.

To develop as coaches, managers need to learn how to become active listeners and skillful questioners. They also need to see the potential in each employee.

In Manager as Coach (Part 1) we provide an overview of the coaching mindset, and introduce the tools required for effective coaching. There are three standard modules, each between 60 and 90 minutes in duration:

  • Module 1 – Coaching Fundamentals
  • Module 2 – Coaching Mindset
  • Module 3 – Introduction to Coaching Skills

This entire coaching program for managers can be delivered in three virtual sessions, or in-person in half a day. As with all 4Forward learning experiences this workshop series can be customized to your team’s needs.

After completing Manager as Coach (Part 1), participants will be able to:

  1. Explain the fundamental principles of coaching
  2. Explain how coaching differs from more traditional approaches to management
  3. Explain how the ‘GROW’ model applies to employee development

In Manager as Coach (Part 2) we introduce more advanced concepts, and provide more opportunity for practice.

Contact us to learn more!

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— Christopher Sloan, Former Integration Officer

Citizenship & Immigration Canada

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