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Municipal and Community Affairs – Northwest Territories

Recreational Facility Supervisors – Management Training

In partnership with Tait Communications, 4Forward researched, designed, and developed a customized curriculum for recreational facility supervisors in the Northwest Territories. The three-day course was organized into seven modules and addressed many aspects of leadership. High-level concepts such as leadership styles and effective communication complemented modules covering topics such as managing people, managing conflict, managing risk, and managing the facility. In addition to in-class learning, 4Forward provided participants with a range of resources to reinforce the key concepts such as blogs, articles, and other relevant documents that participants could explore at their own pace. 4Forward adopted a plain language approach to the content to ensure the information was accessible to all learners and incorporated guided self-reflection and self-assessment into the curriculum. The content was designed for a northern audience and also addressed issues specific to Aboriginal Peoples.

Module 1
Leadership: Leadership Skills, Leadership Styles, Qualities and Abilities of an Effective Leader

Module 2
Managing Yourself: Communication, Planning & Goal Setting, Time Management

Module 3
Managing People: Hiring, Orientation & Training, Team Building, Employee Evaluation

Module 4
Managing Situations: Problem Solving, Decision Making, Dealing with Change

Module 5
Managing Your Facility: Financial Management, Facility Scheduling

Module 6
Risk Management: Life Cycle Planning, Risk Management, Emergency Health & Safety Procedures, Legislation

Contract Dates:

April – July 2014


Government (Municipal / Regional)



Leadership Development

Management Development

Property Management

4Forward had strong awareness of the issues we were dealing with and truly made us feel understood. As excellent listeners, they were able to offer leadership training that matched our needs, and delivered resource material that was quite powerful."

— Jack McCarthy, Former Executive Director

Somerset West Community Health Centre