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Who We’ve Served

Sandy Hill Community Health Centre, Ottawa

Building Leadership Capacity

4Forward researched, designed, wrote, and facilitated leadership development workshops for the leaders and managers of three community health centres in the Ottawa area. These workshops employ adult learning principles to reinforce key concepts in strategy, communication, conflict management, change management and performance management, among other topics. A combination of lecture, group discussion, role play, and other teaching methods ensured participants with different learning styles engaged with and retained the content.

Leadership topics include:
Ethical Guidelines
Feedback and Innovation
Building Teams and Culture
Coaching, Developing, and Inspiring Staff
Diplomacy and Managing Conflict
Effective Decision Making

Financial Management topics included:
Developing a Long-Term Financial Strategy
Preparing Operating and Capital Budgets

Sector(s):

Community & Social Services

Healthcare

Topic(s):

Change Management

Coaching

Collaboration

Communication

Conflict Management

Leadership Development

Management Development

Performance Management

4Forward has completed several projects for the Canadian Tourism Human Resource Council (CTHRC), including instructor guides, self-directed workbooks, website “web quests,” orientation kits for employment counselors, and a guidebook called the Canadian Academy for Travel & Tourism (CATT) Succession Guide for career program staff at secondary schools. These projects have included learning blueprints, content capture (review and organization of printed and online materials, SME interviews, and focus groups), development of instructional and assessment strategies, and creative content development. The work produced in these projects is now being used by thousands of students in industry and at colleges in all regions of Canada."

— Jason Gourley, Former Program Manager

Canadian Tourism HR Council