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Who We’ve Served

Tourism Human Resources Canada

Leadership, Management and Staff Development Resources

4Forward has led the design and development of numerous training resources for THRC (previously known as CTHRC), including online resources, orientation courses, self-directed workbooks, and instructor manuals. All resources were learner-centred and emphasized hands-on experiential learning, case studies, and relevant, practical scenarios. All resources included evaluation materials and answer keys. The courses and other learning resources have been delivered nationwide to a wide range of audiences of various ethnic and linguistic backgrounds. One of these resources – The Food and Beverage Manager Instructor’s Guide – covered many management topics including Human Resource Management (hiring, orientation, team building, and evaluation), Risk Management, Leadership (communication, effectiveness), Managing Work (planning and goal setting), and Self-Management (time management, communication).

Contract Dates:

March 2010 – February 2013

Sector(s):

Travel, Tourism & Hospitality

Topic(s):

Customer Service

Human Resource Management

Marketing Management

Risk Management

Working with David Luke and the team at 4Forward was a great experience. David and his team not only produced high quality deliverables, often times their team was one step ahead of me in knowing what my needs were for the project. The 4Forward team was a pleasure to work with and I highly recommend them for both the quality of the resources and the instructional design of their workshops and learning modules."

— Jen Stuart

StepUp BC