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Who We’ve Served

Tourism Human Resources Canada

Leadership, Management and Staff Development Resources

4Forward has led the design and development of numerous training resources for THRC (previously known as CTHRC), including online resources, orientation courses, self-directed workbooks, and instructor manuals. All resources were learner-centred and emphasized hands-on experiential learning, case studies, and relevant, practical scenarios. All resources included evaluation materials and answer keys. The courses and other learning resources have been delivered nationwide to a wide range of audiences of various ethnic and linguistic backgrounds. One of these resources – The Food and Beverage Manager Instructor’s Guide – covered many management topics including Human Resource Management (hiring, orientation, team building, and evaluation), Risk Management, Leadership (communication, effectiveness), Managing Work (planning and goal setting), and Self-Management (time management, communication).

Contract Dates:

March 2010 – February 2013

Sector(s):

Travel, Tourism & Hospitality

Topic(s):

Customer Service

Human Resource Management

Marketing Management

Risk Management

I’m very happy to say that 4Forward delivered beyond our expectations at all points of the project. They engaged in a thorough research process for the content of the product and ensured that the information provided in the workbook was on message, relevant and accurate. "

— Christopher Sloan, Former Integration Officer

Citizenship & Immigration Canada