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Who We’ve Served

Tourism Human Resources Canada

Leadership, Management and Staff Development Resources

4Forward has led the design and development of numerous training resources for THRC (previously known as CTHRC), including online resources, orientation courses, self-directed workbooks, and instructor manuals. All resources were learner-centred and emphasized hands-on experiential learning, case studies, and relevant, practical scenarios. All resources included evaluation materials and answer keys. The courses and other learning resources have been delivered nationwide to a wide range of audiences of various ethnic and linguistic backgrounds. One of these resources – The Food and Beverage Manager Instructor’s Guide – covered many management topics including Human Resource Management (hiring, orientation, team building, and evaluation), Risk Management, Leadership (communication, effectiveness), Managing Work (planning and goal setting), and Self-Management (time management, communication).

Contract Dates:

March 2010 – February 2013

Sector(s):

Travel, Tourism & Hospitality

Topic(s):

Communication

Human Resource Management

Management Development

Planning & Goal-Setting

Property Management

Risk Management

Working the 4Forward team was a great experience. They not only produced high quality deliverables, often times they were one step ahead of me in knowing what my needs were for the project. I highly recommend them for both the design of their workshops and learning module and the quality of the resources."

— Jen Stuart, Former Manager

Ministry of Jobs, Skills and Tourism (StepUp BC)