Skip to Main Navigation Skip to Content

Who We’ve Served

Tourism Human Resources Canada

Leadership, Management and Staff Development Resources

4Forward has led the design and development of numerous training resources for THRC (previously known as CTHRC), including online resources, orientation courses, self-directed workbooks, and instructor manuals. All resources were learner-centred and emphasized hands-on experiential learning, case studies, and relevant, practical scenarios. All resources included evaluation materials and answer keys. The courses and other learning resources have been delivered nationwide to a wide range of audiences of various ethnic and linguistic backgrounds. One of these resources – The Food and Beverage Manager Instructor’s Guide – covered many management topics including Human Resource Management (hiring, orientation, team building, and evaluation), Risk Management, Leadership (communication, effectiveness), Managing Work (planning and goal setting), and Self-Management (time management, communication).

Contract Dates:

March 2010 – February 2013

Sector(s):

Travel, Tourism & Hospitality

Topic(s):

Communication

Human Resource Management

Management Development

Planning & Goal-Setting

Property Management

Risk Management

4Forward has completed several projects for Tourism HR Canada, including instructor guides, workbooks, eLearning content, orientation kits, and guidebooks. These projects have included learning blueprints, content capture, development of assessment strategies, and creative content development. The work produced in these projects is being used by thousands of learners in all regions of Canada."

— Jason Gourley, Former Program Manager

Tourism HR Canada